Quality Healthcare

At Least 3 Out of 4 Patients in 2017 Would "Definitely Recommend" University-Owned Hospitals
Patient satisfaction in 2017, Percent of Patients who would definitely recommend the university-owned hospital. See table below.
Table: Percent of Patients Who Would Definitely Recommend the University-Owned Hospital, 2017
Institution % Recommend
UTSWMC 87%
UTSWMC - Zale Lipshy 83%
UTMB 77%
UTHSCT 85%
UTMDA 92%
Texas Average 76%
National Average 72%

Patients are reporting satisfaction with the care they received at hospitals owned by UT System health institutions. In 2017, the percentage of patients reporting that they would “definitely recommend” this hospital to friends and family ranges from 77% to a high of 92% for UT System hospitals, higher than national average for this metric. Further, all UT System hospitals rate higher than the Texas state average on this metric.

UT System health institutions are national models for clinical safety and effectiveness and are committed to ensuring that patients are satisfied with the care and service they receive. The UT System’s five hospitals—two hospitals at UT Southwestern Medical Center, as well as hospitals at UT MD Anderson Cancer Center, UT Medical Branch, and UT Health Science Center in Tyler—strive to meet the healthcare needs of the state. The HCAHPS patient satisfaction measure is one important way to monitor how well we are meeting those needs. Patients, in many cases, have options on where they go to receive medical care, and it is critical to UT System that its hospitals are among the most sought-after treatment centers.

About the Data

Data is collected via survey for any adult who spends at least one night at a hospital, who is then released, and who is over the age of 18. The survey is administered to a random sample of adult inpatients between 48 hours and six weeks after discharge. Hospitals must survey patients throughout each month of the year and achieve at least 300 completed surveys over four calendar quarters. The survey results presented in this metric represent July 1, 2016 – June 30, 2017.

Note that UT System medical staff also work and learn (as medical residents) in hospitals that are not owned by UT System. These hospitals are not included in this metric. Three hospitals with a high percentage of UT System health practitioners include Memorial Hermann Texas Medical Center in Houston, Parkland Memorial Hospital in Dallas, and University Hospital in San Antonio.

Sources
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), Medicare.gov, Official Hospital Compare Data.

UTMDA HCAHPS data.